Support
Need help with Kitabi? Most questions are answered below. If you can't find what you're looking for, email us and we'll get back to you.
Contact us
For bug reports, refund questions, subscription issues, or anything else, email:
kitabidev@gmail.comWe aim to respond within 2 business days. When contacting us about a bug, please include your device model (e.g. iPhone 14) and iOS version so we can reproduce the issue.
Frequently asked questions
How do I reset my password?
Open the app, tap "Log out" from your profile, then tap "Log in" on the welcome screen and choose "Forgot password". You'll get an email with a reset link.
How do I cancel my Kitabi Premium subscription?
Subscriptions are managed through Apple. On your iPhone or iPad, open Settings → tap your name at the top → Subscriptions → Kitabi → Cancel. Your subscription will remain active until the end of the current billing period.
How do I cancel or reschedule a lesson?
Open the booking from My Bookings and tap Reschedule or Cancel. Cancelling more than 48 hours before the lesson is a full refund; between 24 and 48 hours is 50%; under 24 hours is non-refundable. If your teacher cancels, you always get a full refund.
My lesson did not happen, or something went wrong.
Open the booking and tap "Report a problem" (available while the payment is still on hold, for about 72 hours after the lesson). The payment is frozen while our team reviews it, and we will refund you in full or in part if that is the right outcome. If your teacher simply did not show up, use "Teacher didn't show up" instead for an immediate full refund.
When do teachers get paid?
Earnings are held for 72 hours after each lesson so students have time to report a problem. After that they are released automatically — either straight to your Stripe account, or into your Kitabi balance if you are paid by bank, Wise or Payoneer, where you can request a withdrawal once you reach the minimum shown in the app.
I was charged but Premium features are not unlocked.
Open the app → Profile → Settings → Restore Purchases. This forces Kitabi to re-check your subscription status with Apple. If the problem persists, email us with your Apple receipt.
How do I delete my account?
Open the app → Profile → Settings → scroll down → Delete Account. This permanently removes all your data. The action cannot be undone.
The app crashes when I open a lesson.
Try force-closing the app and reopening. If that doesn't help, make sure you're on the latest version (App Store → Kitabi → Update). If the crash continues, email us with your device model, iOS version, and which lesson caused it.
The AI tutor is slow or not responding.
The AI tutor depends on an internet connection and the availability of our AI provider. Check your connection, or try again in a minute. If the issue persists, contact support.
Why does the app need microphone access?
Kitabi uses your microphone for Arabic pronunciation practice and voice calls with practice partners. You can revoke microphone access anytime in iOS Settings → Privacy → Microphone.
Can I use Kitabi offline?
Most reading content, vocabulary, and flashcards work offline once loaded. The AI tutor, voice calls, and content imports require an internet connection.
I found a bug. How do I report it?
Email us at the address below with a short description, the screen where it happened, and (if possible) a screenshot. We read every message.
How do I request a refund?
Refunds for subscriptions are handled by Apple, not by Kitabi. Go to reportaproblem.apple.com, sign in with your Apple ID, find the Kitabi purchase, and request a refund. Apple decides refund eligibility.
About Kitabi
Kitabi is an Arabic learning app built by Zani Dobruna, based in Belgium. Our goal is to help learners read and speak real Arabic through books, vocabulary practice, AI-assisted tutoring, and peer voice practice. For privacy details, see our Privacy Policy.